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FAQ

Everything You Need to
Know About WDC

Frequently Asked Question

Why should you choose Wandechang as your high-end machine supplier?

Our own factory, which covers an area of over 20,000 square meters, gives us the confidence to deliver perfect products to our customers. It is also the basis for our ability to provide customized services. We cherish every opportunity of communication and cooperation with our customers, and we hope that every product delivery is the result of our all-out efforts. We hope that each product delivery will carry the warmth of our service.

How long is the product warranty period, and how should the installation of the machine be completed?

Under normal circumstances, the warranty period for our machines is one year. After the machine is delivered, our company's engineers will be arranged to remotely assist you with the installation via an online method. Don't worry. Our engineers will do their best to ensure that you learn how to operate the machine and acquire the subsequent maintenance skills.

How long does it take for the goods to be delivered? Are there relevant qualification certifications for shipping to my country?

Under normal circumstances, it usually takes about 15 to 30 days. In addition, we also need to communicate with you about the country where you are located and check the qualifications of most of our robots. Currently, our machines can generally be shipped to most regions around the world. However, the specific arrangements can only be determined after you communicate with us about the specific robot products and the detailed address.

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